Have a question about shopping with BSO? You should find your answer here, but if not one of our Live Chat team will be more than happy to help

Q: Do you just supply the trade?

A: NO we supply both the trade and direct consumers.

Q: I can't find what I want?

A: If this is the case please contact us as we have access to many more products other than those listed.


Q: Do you have a minimum order value?

A: We don't however large heavyside materials may be subject to a minimum order quantity.

Q: Do you accept purchase orders from schools and local authorities

A: We do, you can email it to us at customerservices@bso.co.uk.

Q: Can I cancel my order?

A: You can only cancel the order if the order is not being prepared for dispatched by our warehouse, dispatched or is a special order. Once an item has been prepared for dispatch or dispatched our normal returns policy applies.


Q: How do you accept payment?
A: We accept credit or debit card payments online via Sage Pay. All our orders are secured by Sage Pay so you can be assured of your security. Our website also accepts PayPal. We can accept payments via cheque and BACS however the delivery will not be dispatched until payment has cleared.


Q: How much does delivery cost?

A: The cost of delivery depends on the weight and quantity of your order. The delivery cost will be calculated at the checkout stage.

Q: Do I have to be at home to take delivery?

A: No, you can leave instructions to leave parcels. However most big and heavy items will require a signature

Q: When do I find out when my item will be delivered?

A: On all PARCELS you will recieve a tracking number and on BIG & HEAVY we will contact you to arrange a day if you have not selected next day.

Q: What time will my order be delivered?

A:On all items we do not give specific time slots. Deliveries take place between 8:00am and 6:00pm. A tracking code will be supplied on most of our deliveries.

Q: Can the driver call before he arrives?

A: Unfortunately our drivers can't make outbound calls


Q: Can I cancel my order?

A: You can only cancel the order if the order is not being prepared for dispatched by our warehouse, dispatched or is a special order. Once an item has been prepared for dispatch or dispatched our normal returns policy applies.

Q: How long does it take to receive my refund?

A: After we have processed your refund it takes 5-7 working days for it to appear on your statements.

Q: Can i return my product if i don't need it anymore?

A:You can return any unused product to us in its original condition for a refund within 14 days of delivery to you. If you advise us of your return more than 14 calendar days following the date of delivery we will advise you whether the return is acceptable and any costs associated.

Q: What if my order arrives damaged?

A: In the unlikely event that a delivered product (including special order items) is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the product's fault within 48 hours (24 hours for paving, windows and doors) of it being delivered to you.