Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site. Please read them carefully.

If you do not accept these Terms and Conditions in full, you are not permitted to access this site and should cease any such use immediately.

The Company may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site.

PALLET DELIVERIES (HEAVYSIDE)

  • Our pallet courier will contact you prior to delivery to arrange a suitable date. Where possible, please provide a mobile phone number and the courier company will text you with delivery options where available.
  • Please assure someone is available at the deliver address to take collection of your order.
  • Failed deliveries may incur a redelivery fee of £30.
  • Items should be checked upon delivery prior to signing for any damage or missing items. BSO courier drivers will allow sufficient time for you to do this.
  • If this inspection results in any problems or faults please contact the BSO customer services team within 48 hours of delivery who will be happy to help resolve any problems. 
  • Unfortunately due to insurance purposes our couriers are not able carry items into your property.
  • Delivery drivers are only able to deliver pallets to as close as possible to the exterior of the property's front door.
  • The delivery process ends once your goods have been signed for. Therefore BSO recommend you make provisions to receive the products as they will need to be moved to a safe location.
  • Please note that for standard one-man pallet deliveries, drivers are unable to dispose of packaging materials, including pallets. These are to be disposed of by the customer in an appropriate way. 
We strongly recommend you do not book tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken. We cannot be liable for any costs incurred by problems with delivery.

 

  1. Definitions

     

    1. The definitions and rules of interpretation in this condition apply in these conditions.

      Buyer: the person firm or company who purchases the Goods from the Company.

      Company: Building Supplies Online Limited.

      Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these conditions.

      Delivery Point: the place where delivery of the Goods is to take place under condition 4.

      Goods: any goods agreed in the Contract to be supplied to the Buyer by the Company (including any part or parts of them)

  2. Application of Terms

     

    1. Subject to any variation under condition 2.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
    2. These conditions apply to all the Company’s sales and any variations to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of the Company. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set in the Contract. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.
    3. Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.
    4. No order placed by the Buyer shall be deemed to be accepted by the Company until a (written) acknowledgement of order is issued by the Company via e-mail or fax or (if earlier) the Goods are delivered to the Buyer.
    5. The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.
    6. Any quotation is given on the basis that no Contract shall come into existence until the Company dispatches an acknowledgment of order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.
    7. The quantity and description of the Goods shall be as set out in the Company’s quotation or acknowledgment of order.
  3. Prices and Payment

    1. The price for the Goods shall be the price set out in the Company’s price list published on the date of delivery or deemed delivery.
    2. The price for the Goods shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts the Buyer shall pay in addition when it is due to pay for the Goods.
    3. Subject to condition 3.7, payment of the price of the Goods is due in pounds Sterling and, unless otherwise expressly agreed by the Company, shall be made by means of an authorised credit or debit card payment.
    4. Time for payment shall be of the essence.
    5. No payment shall be deemed to have been received until the Company has received cleared funds.
    6. All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.
    7. The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Buyer.
    8. If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of National Westminster Bank PLC, accruing on a daily basis until payment is made, whether before or after any judgment. The Company reserves the right to claim reasonable debt recovery costs as set out in the Late Payment of Commercial Debts (Interest) Act 1998.
    9. The Company will not arrange for delivery of the Goods to the Buyer until the Company has received payment in full for the Goods, unless expressly agreed otherwise.
    10. If an error occurs on the pricing of an item we reserve the right to not sell the item at the stated price on the website.
    11. When price matching we will only match prices based on the same lead times and conditions.
  4. Delivery

    1. Delivery will only be arranged to destinations within mainland UK. Those postcodes not covered are highlighted in the delivery section accessed from the home page. 
      *There may be occasions when circumstances outside the company’s control will result in the delivery date having to be changed.
    2. Delivery will occur when the Goods are ready for unloading at the place specified in the Contract or as subsequently agreed in writing by the Company.
    3. Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
    4. Subject to the other provisions of these conditions, the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).
    5. The Company shall arrange for delivery to site on the understanding that there is a suitable road to the point where delivery is requested. If no such road exists delivery will be made to the nearest point to which, in the opinion of the driver, the vehicle may safely proceed and unload. Except for the use of a vehicle mounted crane, the Buyer will provide all necessary labour and equipment required to unload the Goods promptly and will indemnify the Company against any cost claim or damage arising from unloading. If re delivery is required please see delivery terms and conditions
    6. A signature on the delivery note constitutes that all materials have been received.  It is the responsibility of the buyer to ensure that all goods have been checked and any damages noted to the company within 48 hours
    7. All gravel and natural products images are for illustrative purposes only and can vary in colour.
    8. Delivery of all heavyside items are made kerbside.
    9. If you are not in the parcel delivery will be re attempted up to 3 times. After which you will incurr a failed delivery charge. You will also be charged a failed delivery charge if you turn away the delivery. The normal charge for a failed parcel delivery is £13.50. For heavyside pallet deliveries a failed delivery charge will be made.
    10. BSO will not be liable for any charges or cost incurred through the customer having to pay for trades persons whilst delivery of goods are still outstanding.
  5. Cancellation of Orders

    1. Where you are a “consumer” under a “distance contract” (both as defined in the Consumer Protection (Distance Selling) Regulations 2000) you can cancel your contract at any time up to 14 calendar days after the point of delivery. To do this please email or write to us.
    2. If you return goods to us they must be returned at the buyers own expense and can be arranged through us. You must ensure they are packaged adequately to protect from damage. This is a contract term. The maximum refundable for return postage is £5.50 unless otherwise agreed.
    3. If you fail to return the goods we will charge you for the collection of these goods. If you fail to take reasonable care of the goods we will charge you for the reduction in value.
    4. The cancellation policy does not affect your legal right i.e if goods are faulty or misdescribed.
    5. If you return the goods after 14 calendar days if accepted you may be subject to a haulage charge. All goods must be returned unopened.
    6. You must return the goods within 14 days of a return request. Otherwise the return will be refused.
    7. Refunds will be processed on Friday of each week.
    8. Cancellation of special bespoke orders direct from the manufacturer will not be refunded.
    9. BSO are not legally obliged to accept returns from businesses if the sale can be classed as a business to business transaction. Any decision to accept a return is at the discretion of BSO and may be subject to a 25% re stocking charge..
    10. The policy does not cover the following goods which are exempt from cancellation. Special order plasterboard, Special order decking and Bradstone Peak Riven Paving.
    11. If you cancel after the goods after they have been dispatched or being dispatched, but before you have received the goods you will have to take delivery of the items and return them under our standard returns policy.
    12. If an item has been installed or fitted please contact us as an engineer or site inspection may be required by the manufacturer
  6. Risk and Title to Goods

    1. The Goods are at the risk of the Buyer from the time of delivery.
    2. Ownership of the Goods shall not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of:
      1. the Goods; and
      2. all other sums which are or which become due to the Company from the Buyer on any account.
    3. The Buyer may resell the Goods before ownership has passed to it solely on the following conditions:
      1. any sale shall be effected in the ordinary course of the Buyer’s business at full market value; and
      2. in any such sale the Buyer shall deal as principal and not as agent of the Company but the proceeds of such sale shall be held by the Buyer on trust for the Company in a separate bank account, the Buyer hereby assigning to the Company all rights and claims it may have against its customers arising from such sale until payment is made in full to the Company as aforesaid.
    4. The Buyer’s right to possession of the Goods shall terminate immediately if:
      1. the Buyer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or other wise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Buyer or notice of intention to appoint an administrator is given by the buyer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer; or
      2. the Buyer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Buyer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Buyer ceases to trade; or
      3. the Buyer encumbers or in any way charges any of the Goods
  7. Quality

      1. The Company shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given to the Company by the manufacturer of the Goods.
  8. Limitation of Liability

    1. Subject to condition 4, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
      1. any breach of these conditions;
      2. any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
      3. any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.
    2. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
    3. Nothing in these conditions excludes or limits the liability of the Company:
      1. for death or injury caused by the Company’s negligence; or
      2. under section 2(3), Consumer Protection Act 1987; or
      3. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
      4. for fraud or fraudulent misrepresentation.
    4. subject to condition 8.2 and condition 8.3:
      1. the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
      2. the Company shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
  9. Assignment

    1. The Company may assign the Contract or any part of it to any person, firm or company.
    2. The Buyer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.
  10. Force Majeure

    1. The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 45 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.
  11. General

    1. Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
    2. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract shall continue in full force and effect.
    3. Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
    4. Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
  12. Price match terms and conditions

    • Product being matched has to be like for like
    • Product being matched can not be reduced or in the sale
    • Product has to be new and available within the same timeframe
    • We do not price match Amazon or Ebay
    • The competitors website has to be based in the UK.
    • All price matches have to include the cost of delivery
    • We do not match out of stock items
    • We reserve the right to refuse any price match request

The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.