Got a question? You should find the answers you need here. If not you can use one of the methods below to get in touch.

Q: Do you just supply the trade?

A: No, we supply to both the trade and to direct consumers.

Q: I am unable to find what I want?

A: If this is the case please contact us, either by Live Chat or Email. We have access to a wider variety of products, additional to those that are listed.


Q: Is there a minimum order value?

A: We don’t, however large heavy-side materials may be subject to a minimum order quantity.

Q: Do you accept purchase orders from schools and local authorities?

A: We do, please email us at customerservices@bso.co.ukregarding your order.


Q: What type of payments do you accept?

A: We accept credit or debit card payments online via Braintree. All our orders are secured by Braintree, so you can be assured of your security, as all your information is encrypted. We also accept PayPal. We can accept payments via cheque and BACS however, the delivery will not be dispatched until payment has cleared.


Q: What are your delivery fees?

A: The cost of delivery will be calculated at the basket stage, the price is dependent upon the weight and quantity of your order.

Q: Do I have to be at home to take delivery?

A: No, you can leave instructions if you wish for parcels to be left (in a safe place or with a neighbour). However, large and heavy items will require a signature.

Q: When will I find out the date of delivery for my item?

A: On the majority of orders you will receive a tracking number, which can be used to track your item. For big and heavy orders, we will contact you in order to arrange a date for delivery, if you haven’t already selected next day. Unfortunately we are unable to provide a tracking on doors.

Q: What time will my order be delivered?

A: On all orders we are unable to guarantee specific time slots for delivery. Typically, deliveries will take place between 8:00am and 6:00pm. A tracking number will be supplied for most of our deliveries.

Q: Can the driver call before he arrives?

A: Unfortunately, our drivers are unable to make outbound calls.


Live Chat

Talk to one of our team on Live Chat and they'll be able to send you in the right direction in a matter of minutes.


Email us

You can email us on customerservices@bso.co.uk or fill in the form below and  we'll get back to you within 24 hours.

Customer Details

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Call Us - 01295 701777

Our phone lines are open from 8.30 am to 5 pm every weekday. Call Us on 01295 701777 and one of our team will be more than happy to help with your query.


Visit Or Write To Us

Vantage Business Park
Bloxham Rd
                      Banbury
                      Oxon
                      OX16 9UX