Delivery varies based on the contents of your order. An accurate delivery charge will be calculated at checkout.
PRODUCT DELIVERY TIMES
The majority of orders are dispatched and delivered within 5 working days. Specialised products such as products sold by the pallet typically take 7 - 10 working days. If there are any delays outside of these standard lead times we will notify you as soon as possible.
The vast majority of orders are delivered on 26 tonne lorries which are about the same size as a double-decker bus. Please contact us immediately on [email protected] if you have any access concerns for this vehicle to avoid any possible delivery issues. If you have access concerns, we can accommodate deliveries on smaller vehicles in the majority of cases.
Please ensure there is a means of offloading your order on-site (unless otherwise agreed with Buildind Supplies Online). Always check your delivery is correct when it arrives before you unload and sign for your order. In the unlikely event that your delivery is not correct or damaged please notify us immediately by emailing [email protected] and also mark any issues on the delivery slip.
CHECKING DELIVERY TIMES
If you wish to check the delivery time of your order on the day of delivery please email [email protected] and please provide your order number. One of our dispatch team will then provide you with an eta by email where possible. Please note this is just an eta only and is not an exact time, delays may occur from when an order leaves it's storage point to when it arrives to its delivery point. Building Supplies Online will try to be as accurate as possible with given eta's.
Check the progress on your order by emailing: [email protected]
Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.
NORTHERN IRELAND DELIVERY
If you are ordering to Northern Ireland please get in touch with us before placing your order. Additional delivery charges may apply after you have placed your order depending on your location and the products you have ordered.
OFF SHORE DELIVERIES
Offshore deliveries may incur an additional delivery charge. This will be calculated after your order is placed online or if you call for a quote we will include this additional delivery charge on our quote. Additional delivery charges are calculated on an as requested basis and price dependent on location and time of year.
All our orders are dispatched using a local delivery service, for remote regions within the mainland UK or special delivery requests your order may be dispatched with a courier or haulage company. There may be an additional charge for this courier service but you will be notified before dispatch of this if you wish to proceed. Some areas of Scotland and Wales may not be covered in our free delivery or standard lead time terms. Delivery to Northern Ireland may incur additional delivery fees also. If delivery is required to these areas please contact us before ordering to confirm lead times and whether we can ship under standard terms.
We strongly recommend not to book any tradesmen to carry out any work until after you have received your order in full in case any delays/discrepancies occur.