Churnet Valley Double Tool Store

As soon as your order is dispatched, you'll receive a dispatch email with delivery dates and details for your order.

If you require an update on your order, you can email customerservice@i4lgroup.co.uk with your order number for assistance.

Yes, we offer a variety of flexible payment options to all our customers.

When checking out online, you'll be able to avail of multiple buy now, pay later options with Klarna or PayPal.

The flexible payment options available to you at checkout will be based on the total value of your order.

For B2B customers, you can apply for a 30-day trade credit account, and you'll also unlock:

• Dedicated trade pricing
• Loyalty points and rewards
• A dedicated account manager

Yes! We even have a price match guarantee.

We are so confident that we have the best prices out there that we will match the price of any other online or local retailer.

If you find the same product cheaper elsewhere, we will match the price — just send us the quote or website link.

Read more: Price Match Guarantee

Yes, if you are carrying out a construction project that requires a large quantity of materials, email sales@i4lgroup.co.uk
with the following information and we will get back to you with your very own bespoke price quote:

• Delivery postcode and address
• Mobile number
• Company name
• A list of required materials and their quantities
  

Yes! Trade customers can open a B2B account to unlock bespoke pricing, B2B discounts, trade credit, loyalty points, and a dedicated personal account manager.

You can learn more here: Open a Trade Account

Yes, if your order has not yet been processed for dispatch, cancellation/ amendments should be possible.

Our team works quickly to get your order delivered as soon as possible so it is likely that your order will be processed for dispatch within 2-3 hours of purchase.

Contact us immediately via customerservice@i4lgroup.co.uk or call 020 3936 2839 during opening hours.

If you wish to amend your order after it has been processed by our team, it will be treated as a return or a separate new order.

Read more: Returns

Changed your mind about your order? no problem! we offer a 14 day returns period after your order is delivered.

To avail of this your order must be unused, in its original packaging, and suitable for resale.

Refunds are issued immediately after the goods are received and inspected by our team.

If an item arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Prior approval is needed before returning any goods – do not return without authorization.

Special order items are exempt from returns.

Read more: Returns